1 Chairman’s letter

102-14102-32

I am pleased to present the first Sustainability Report of Madrileña Red de Gas. The publication of this document marks an important milestone on the road to more comprehensive, transparent and timely information on the non-financial aspects of the Company.

In this sense, Madrileña Red de Gas (MRG) follows the recommendations and practices that are now commonplace in many business areas, thereby helping shareholders, employees and all interested parties to better know and understand what companies do to ensure that their activity – in addition to delivering their products or services with the highest levels of quality and service – has a responsible orientation towards society, in the broadest sense.

The concept of sustainability, which arose in relation to the environment, to designate or qualify productive or other processes that respect the natural environment, in the sense of minimizing negative impacts on it, has been expanding, so that today it covers most of the non-financial aspects of the activity of companies or institutions, with emphasis on internal processes, both productive and not strictly productive. In this way, the Report presents a broad vision of what we do and how we do it, of the principles of responsibility that inspire our actions and the extent to which all of them are aimed at minimising the impact on the environment, but also of how, internally, the decision-making and organizational processes are managed with the same purpose.

In this first report, we have set out our sustainability objectives and how these are aligned with our business objectives, together with the formulation of our mission, vision and values, corporate social responsibility policies and stakeholder expectations. We have addressed the issues we consider relevant to sustainability by taking into account our objectives, commitments and the needs and expectations of our stakeholders. The prioritization of these aspects has allowed us to draw up our materiality matrix.

The development of the chapters of this report has addressed these relevant topics, taking into account the GRI criteria for reporting on our commitment to sustainability, plans and projects.

The corporate governance model and risk management systems are described below, in all categories: climate and environment, cybersecurity, occupational health and safety. The principles of ethical behaviour and financial information are also presented, although the latter is developed in detail, as is obvious, in the annual report, which is its natural and public framework.

There is an entire chapter dedicated to the environment, which describes the objectives for improving environmental management and presents the results achieved in recent years in terms of reducing gaseous emissions and other waste, water and electricity consumption and other relevant indicators, such as the carbon footprint. Finally, information is provided on the projects undertaken to improve energy and environmental efficiency, as well as on the promotion of the development of technologies and fuels that help to address the threats of climate change.

Another chapter deals with people management in its different dimensions: remuneration, talent management, training, health and safety, performance evaluation, diversity and other human resources practices. We are convinced of the importance of promoting talent and diversity in order to strengthen the commitment of all the people who make up the Company for a sustainable future.

Finally, attention is paid to having a responsible supply chain and a wider commitment to society, in relation to the service MRG provides in the chain of gas supply activities to users.

 

Pedro Mielgo

Presidente